Elo TouchSystems E221 Manual

AccuTouch®Product ManualRevision HP/N 821615-000Elo TouchSystems, Inc.1-800-ELOTOUCHwww.elotouch.com

9Chapter 1Introducing Touchscreens . . . . . . . . . . . . 13Driver Software . . . . . . . . . . . . . . . . . 14Shippin

Glossary-101Invar-Shadow Mask-A special type of shadow mask that is made out of Invar, an alloy that is able to withstand high temperature generated b

Glossary-102 IntelliTouch/SecureTouch GuideMPR-II-The radiation emission standard published by the Swedish National Board for Measurement and testing.

Glossary-103Primary Colors-In light (and in monitors, which produce light) they are the basic colors-red, green and blue-that can be added together to

Glossary-104 IntelliTouch/SecureTouch GuideSwim-An image should be rock-steady on the monitor screen. Swim, like similar characteristics jitter and dr

Index-105Numerics2201 PC-Bus Controller, 772201Emulation Modes, 872201PC-Bus Controller, 852210 Emulation Modes, 852210 Serial Controller, 76, 832210

Index-106Diagnostic LED's, 76diagnostic procedures, 65, 67Dimensions, 90Disassembling the Display, 36Discharging the CRT, 37displaybezel, 41power

Index-107JJumper Settings, 82, 84Jumper Settings, E271-2201 PC-Bus controller, 86KkitsInternal Touchscreen Controller Mounting, 49, 51Touchscreen Inst

Index-108Touchmonitor Configurations, 22Touchmonitor Connections, 22Touchmonitor Installation, 21Touchmonitor with Internal Serial Controller, 23Touch

10 2210 Serial Controller. . . . . . . . . . . 763000U USB Controller . . . . . . . . . . 772201 PC-Bus Controller.

1-13C HAPTERCHAPTER 1INTRODUCTIONIntroducing TouchscreensTouchscreens are the ultimate operator/machine interface. In a touchscreen system, you touch

1-14 Elo Entuitive TouchmonitorBecause of its many unique features, the AccuTouch touchscreen is ideally suited for retail and restaurant point-of-sal

1-15 Elo Entuitive TouchmonitorCare and CleaningHandle the touchscreen with reasonable care when not integrated into a monitor. Do not pull or stress

1-16 Elo Entuitive Touchmonitor

3-21C HAPTERCHAPTER 3TOUCHMONITOR INSTALLATIONElo purchases and resells a variety of monitors, called Touchmonitors, both CRT and LCD, with touchscree

3-22 Elo Entuitive TouchmonitorTouchmonitor ConfigurationsThis chapter assumes you have one of the following:• A touchmonitor with an internal 2210 se

3-23Next, refer to the appropriate page to continue your installation:Touchmonitor with Internal Serial ControllerContentsThis configuration includes

3-24 Elo Entuitive TouchmonitorTouchmonitor with Internal USB ControllerContentsThis configuration includes a touchmonitor with an internal 3000U USB

3Copyright © 1988, 1992, 1994, 1995, 2001, 2005 by Elo TouchSystems, Inc. All rights reserved.No part of this publication may be reproduced

3-252210MX External Serial ControllerContentsThis configuration includes a 2210 serial controller in a small enclosure with a keyboard power tap or ex

3-26 Elo Entuitive Touchmonitor4 Plug the keyboard cable into the female connector on the Y end of the adapter cable.5 Plug the other end of the adapt

3-27PC-Bus ControllerContentsThis configuration includes the 2201 PC-Bus controller and a touchscreen cable.InstallationComplete these steps:1 Configu

3-28 Elo Entuitive Touchmonitor7 Insert the touchscreen controller into the expansion slot. The controller should seat fully into the slot and the acc

3-29other elements that can confuse the user and interfere with usability and efficiency.4 Turn the cursor off—your user will focus on the entire scre

3-30 Elo Entuitive TouchmonitorWhere to Go from HereThe hardware installation is now complete.Load the Elo driver specific to your operating systemIf

4-31C HAPTERCHAPTER 4COMPONENT INSTALLATIONElo purchases and resells a variety of monitors, called touchmonitors, with touchscreens and all related co

4-32 Elo Entuitive TouchmonitorSafety InformationWARNING:The touchscreen installation procedure outlined in this chapter may require expo-sure to high

4-33Getting StartedAccuTouch touchscreens can be installed on most types of monitors. Figure 4-1 shows a typical installation.Figure 4.1Typical AccuTo

4-34 Elo Entuitive TouchmonitorWithout prior approval of the monitor manufacturer, you will probably void the monitor's warranty by disassembling

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4-35Installation StepsThe installation process consists of the following steps:• Disassembling the monitor.• Attaching the touchscreen to the CRT.• In

4-36 Elo Entuitive TouchmonitorDisassembling the DisplayDisassemble the monitor on a large, well-lit work surface. Leave space to set aside major moni

4-37Discharging the CRTWARNING:Dangerous voltages may be present on the CRT anode. The anode may retain avery dangerous voltage even after the monitor

4-38 Elo Entuitive TouchmonitorRemoving the Electronics ChassisContinue disassembling the monitor until the face of the CRT is completely exposed. The

4-39After disconnecting any necessary cables, remove the screws that attach the electronics chassis to the bezel. Note the bezel is essentially where

4-40 Elo Entuitive Touchmonitor• It may be necessary to cut the ribs and struts inside the bezel. Cutting these ribs and struts does not usually cause

4-41• Creating enough space between the CRT and the bezel to accommodate the touchscreen. Adequate spacing can normally be accomplished by:1 trimming

4-42 Elo Entuitive TouchmonitorFigure 4.3Rear View of an AccuTouch Touchscreen with Mounting MaterialsBefore mounting the touchscreen, clean the face

4-43• Cut and place the foam sealing tape on the back of the touchscreen to form a dust seal as shown in Figure 4.2 on page 4-34. This seal is particu

4-44 Elo Entuitive TouchmonitorSpacing the CRT from the BezelThe last part of the touchscreen mounting procedure is to determine the appropriate spaci

11AccuTouch Touchscreen . . . . . . . . . . .18USB Controller Installation . . . . . . . . .24External Serial Controller Installation . 26PC-Bus Co

4-45Select spacers to allow the touchscreen to just touch the bezel. If the bezel is in contact in some areas and not in others, be wary of warping th

4-46 Elo Entuitive TouchmonitorTransient ProtectionWARNING:Lack of transient protection may produce a dangerous shock hazard. Touchscreendamage result

4-47Figure 4.4Side View of an AccuTouch Touchscreen InstallationController Interface OptionsElo offers PC-Bus and serial (RS-232) controllers for Accu

4-48 Elo Entuitive TouchmonitorInternal ControllersAn AccuTouch internal controller mounting kit is available from Elo. P/N 734849-000 is for use with

4-49• Space for an internal +5 Vdc power supply if required. The 2210 controller power requirements are: 65 mA @ +5Vdc ± 10% standby, 160 mA average w

4-50 Elo Entuitive Touchmonitor3 Enable the controller’s on-board transient protection. This may be accomplished one of two ways:• If the controller c

4-51• Mounting the cable to the plastic case. Plastic cases are usually rather thick, making it necessary to mount the flange of the connector on the

4-52 Elo Entuitive Touchmonitor3 Mount the USB I/O assembly (PN 250103) at the back of the display. The USB I/O assembly connector shell must be groun

4-53External ControllersInstalling the 2210MX Serial ControllerUsing the 2210MX external serial controller may simplify the overall integration proces

4-54 Elo Entuitive TouchmonitorComplete the following steps if you are using a keyboard power tap:Caution:Before using a keyboard power tap, be sure s

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4-55• Mounting the P/N 899389-000 cable to a concealed chassis member, with a hole in the exterior of the case (usually plastic) to provide access to

4-56 Elo Entuitive TouchmonitorRouting the Touchscreen CablesThe internal cable(s) that carry the analog touchscreen signals are subject to interferen

4-57Reassembling the MonitorWith the touchscreen mounted, and the cable routing and exterior interface determined, the monitor must be reassembled. Re

4-58 Elo Entuitive TouchmonitorSealing the MonitorIf dirt and dust seals are all that are necessary for your application, you may easily apply open ce

4-59Flat Panel Display IntegrationWhile much of this chapter applies specifically to touchscreen integration on CRT-based monitors, most of it also ap

4-60 Elo Entuitive Touchmonitor

A-61A PPENDIXCHAPTER 4TROUBLESHOOTING GUIDEIf you experience operational difficulties with the touchscreen system either during or after installation,

A-62 IntelliTouch/SecureTouch GuideDisplay ProblemsIf you are experiencing display problems (such as no video, no horizontal or vertical synchronizati

A-63Video Alignment ProblemsIf the touchscreen is responding and the data is linear, but a touch does not activate the appropriate zone in the applica

A-64 IntelliTouch/SecureTouch GuideIf the constant touch data continues, the problem is controller related. If the touch data stops and then reappears

5CHAPTER 0LIMITED WARRANTY(a) Elo TouchSystems, Inc., ("Seller") warrants to Buyer that the Products (i) shall be free of defects in materia

A-65If the system responds to the paper clip test, the touchscreen or the cabling between the touchscreen and your test point is at fault. See “Touchs

A-66 IntelliTouch/SecureTouch GuideSince the gross function of the touchscreen is that of a switch, this characteristic can be observed. Connect an oh

A-67Touchscreen SimulationThe action of the touchscreen can be simulated with a variety of circuits, several of which are described below. A dummy tou

A-68 IntelliTouch/SecureTouch GuideFigure A.1AccuTouch Touchscreen Simulation Circuits

A-69Serial ControllerThe E271-2210 controller is shipped jumpered for 9600 baud, 8 data bits, 1 stop bit, and no parity. See Appendix B for controller

A-70 IntelliTouch/SecureTouch GuideE271-2210 Controller ProtocolThe ten-byte binary data format displayed in hex by COMDUMP for correct operation with

A-71Using the TOUCHES UtilityTOUCHES is a DOS utility included on the TouchTools CD. It is also included in the DOS and Windows 3.X driver available a

A-72 IntelliTouch/SecureTouch GuideAt minimum, a 2-wire connection is required—the controller's serial output (P2 pin 3) and Signal Ground(P2 pin

A-73Some serial ports require jumpers for the handshaking lines on the cable connector at the computer end. The jumper combinations that may be requir

A-74 IntelliTouch/SecureTouch GuideBus ControllerThe 2201 controller is shipped jumpered for a Base I/O Port address of 280 (hex) and Polled Mode. An

6repairing the Product or (ii) replacing the Product. Such modification, repair or replacement and the return shipment of the Product with minimum ins

A-75Look at the coordinates output by BUSSTAT. The coordinates should range from about 400-3800 for X and from 600-3500 for Y. When the touchscreen is

A-76 IntelliTouch/SecureTouch GuideTransient Protection ComponentsThe transient suppression diodes behave like ordinary diodes when checked with most

A-773000U USB ControllerThe 3000U controller has two LED status indicators.A green LED (D1) indicates controller status as follows:A second LED (D6) i

A-78 IntelliTouch/SecureTouch GuideDiagnostic CodesAccuTouch controller power-on diagnostic codes are typically displayed when an Elo driver is loaded

A-79DB9 and DB25 Connector Pin PositionsThe following figure is useful when locating pin positions on DB9 and DB25 connectors.Figure A.4DB9 and DB25 C

A-80 IntelliTouch/SecureTouch Guide

B-81A PPENDIXCHAPTER 4CONTROLLER CONFIGURATIONGeneral InformationAccuTouch controllers are shipped pre configured for use with Elo driver software. Fo

B-82 IntelliTouch/SecureTouch GuideJumper SettingsThe following applies to 2210 and 2201 controllers only. Jumper blocks may have a horizontal or vert

B-832210 Serial ControllerFigure B.2E271-2210 Serial Controller

B-84 IntelliTouch/SecureTouch GuideJumper Settings* indicates factory default settings, compatible with Elo driver softwareBaud Rate (From Left)9600 J

7FCC NoticeThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause har

B-852210 Emulation ModesIf you are using driver software that does not support the E271-2210 protocol, the controller can be set up through jumpers J1

B-86 IntelliTouch/SecureTouch GuideJumper Settings(From Top)Default from jumpersJ7 - Y*ReservedJ6 - N*Touchscreen TypeAccuTouch (3 or 5 wire) J5 - Y*D

B-87* indicates factory default settings, compatible with Elo driver software2201Emulation ModesIf you are using driver software that does not support

B-88 IntelliTouch/SecureTouch Guide

C-89A PPENDIXCHAPTER 4SPECIFICATIONSThe following specifications were correct at press time, but are subject to change without notice.Many of the Accu

C-90 IntelliTouch/SecureTouch GuidePositional AccuracyFor all flat screens up to 18 inches in diagonal, standard deviation of error is less than 0.080

C-911 The typical usage rate for 1 year in hours can be estimated as a median usage of 5420 hrs (t): between a minimum 8 hrs/day, 5 days/wk, 52 wks/yr

C-92 IntelliTouch/SecureTouch GuideTo avoid confusion in selecting suitable gasket materials, elastomers that cannot be crosslinked using sulfur are r

C-93EnvironmentalTemperature/HumidityTemperatureOperating-10°C to 50°CNote: Functionality is not adversely affected within Storage40°C to 71°C these o

C-94 IntelliTouch/SecureTouch GuideChemical ResistanceThe active area of the touchscreen is resistant to the following chemicals when exposed for a pe

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C-95Contact BounceMeasured from the beginning of the touch pulse shall not exceed 15 milliseconds.Open Circuit ResistanceGreater than 20K ohms, when m

C-96 IntelliTouch/SecureTouch GuideCE ComplianceSystems incorporating Elo Touchscreens, controllers, and cables can be approved for CE marking.FCCThe

C-97

C-98 IntelliTouch/SecureTouch Guide

2-17C HAPTERCHAPTER 2ABOUT ACCUTOUCH TOUCHSCREENSIntroductionThe Elo AccuTouch touchscreen system consists of a touchscreen and an electronic touchscr

2-18 Elo Entuitive TouchmonitorThe AccuTouch TouchscreenThe AccuTouch resistive touchscreen consists of a glass panel molded to the precise shape of a

2-19The logical sequence of operation of an AccuTouch controller, used in combination with the AccuTouch touchscreen, is as follows:1 When the control

2-20 Elo Entuitive TouchmonitorThe AccuTouch ControllersThe AccuTouch controllers provide the drive signals for the touchscreen, convert the received

Glossary-99CHAPTER 4GLOSSARYAAutosizing-True autosizing occurs when a monitor can maintain a constant image size across different video modes. Two com

Glossary-100 IntelliTouch/SecureTouch GuideDPMS™-Display Power Management Signaling standard. VESA® standard which ensures that monitor and video manu